Returns
You may return most items within 30 days of delivery. Items must be unused, in the condition you received them, and in their original packaging.
Who pays for return shipping?
For a change-of-mind return, you are responsible for arranging and paying for return shipping using a trackable service. Contact us before shipping anything; we will provide the approved return address and instructions. We do not charge a restocking fee.
If your item arrives damaged, defective or incorrect, Zestaly will cover reasonable return shipping costs. Depending on the product and situation, we may offer a replacement or refund without requiring a physical return.
How to start a return
Email zestalystore@gmail.com with your order number and the item(s) you'd like to return, and we'll reply with instructions. Returns sent without contacting us first cannot be accepted. Do not send returns to the address shown on the package.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo of the item and packaging. After reviewing your request, we'll send a replacement, issue a refund or provide return instructions. At our discretion, we may not require the item to be returned.
Refunds
Once your return is received and inspected, we'll confirm by email. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take additional time to post the credit.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order. For a non-faulty item, return shipping is your responsibility. Zestaly covers return or replacement shipping for damaged, defective or incorrect items.